Terms of Use

RELEND LLC

RELEND APP TERMS AND CONDITIONS

(LAST UPDATED FEBRUARY 10, 2026)

ReLend LLC (“ReLend,” “we,” “us”) provides a platform available via the ReLend mobile application (the “ReLend App”) that allows registered users to engage in the following:

  • “Lenders” upload photos and information about items available for rent;
  • “Service Providers” upload information about services that can be provided;
  • “Renters” communicate and negotiate with Lenders and/or Service Providers to agree upon terms under which items are rented or services provided; and
  • Renters pay Lenders or Service Providers pursuant to the agreed upon terms, as items are rented and/or services performed.

By signing up as a registered user (“User,” “you”) on the ReLend App, you agree to be bound by the following terms and conditions (“Terms”), which govern your use of the ReLend App and your conduct while using the ReLend App and engaging in transactions with other users initiated through the ReLend App.  These Terms shall also govern any updates to the ReLend App, including additional features and functionality.  YOU MUST READ THESE TERMS CAREFULLY, AND CONFIRM THAT YOU UNDERSTAND AND AGREE TO THE TERMS WHEN YOU SIGN UP AS A USER.  You represent and warrant that you are of legal age to form a binding contract and have full power, capacity and authority to accept these Terms. If you accept these Terms on behalf of your employer or another entity, you hereby represent and warrant that you have full legal authority to bind the employer or such entity to these Terms. If you do not have the legal authority to bind the entity, you cannot register an account for the entity.

By signing up as a User, you also agree to be bound by the terms of our Privacy Policy, which may be found at re-lend.com/privacypolicy

ReLend may update these Terms and the Privacy Policy from time to time, in its sole discretion, by posting updates and changes on the re-lend.com website and the ReLend App.  Your continued use of the ReLend App thereafter shall constitute your acceptance of the updated Terms.  If at any time you do not agree to abide by the Terms, you must discontinue all use of the ReLend App and delete your User account.  

1. LIMITATION OF LIABILITY.  RELEND SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO, PROPERTY DAMAGE; PERSONAL INJURY; OR DAMAGES FOR LOSS OF PROFITS, GOODWILL, USE OR OTHER INTANGIBLE LOSSES, IN ALL CASES RESULTING FROM: (I) THE USE OR THE INABILITY TO USE THE RELEND APP; (II) ANY TRANSACTION ENTERED INTO THROUGH OR FROM THE RELEND APP; (III) THE COST OF PROCUREMENT OF SUBSTITUTE GOODS AND/OR SERVICES RESULTING FROM ANY TRANSACTIONS ENTERED INTO THROUGH OR FROM THE RELEND APP; (IV) UNAUTHORIZED ACCESS TO OR ALTERATION OF ANY USER’S TRANSMISSIONS OR DATA; (V) STATEMENTS OR CONDUCT OF ANY THIRD PARTY ON THE RELEND APP; (VI) OR ANY OTHER MATTER RELATING TO OR ARISING FROM THE RELEND APP.

Notwithstanding ReLend’s prohibitions on certain conduct and content as specified within these Terms, you hereby acknowledge and agree that ReLend shall not be responsible or liable for any content posted by users on the ReLend App, the quality of the items rented or services provided, or the conduct of Lenders, Service Providers or Renters.  Use of the ReLend App is at your own risk, and ReLend specifically disclaims any and all liability with respect to submissions, postings and actions of third parties using the ReLend App.

This limitation applies to all potential claims, whether based on contract, tort, negligence, strict liability or otherwise, even if we have been advised of the possibility of damages. Because some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, the above limitation may not apply to you.  However, under no circumstances shall ReLend’s liability under these Terms exceed the amount of Renting Fees actually retained by ReLend by User during the 6 months preceding the event which causes such liability to arise.  

2. Intellectual Property. 

  1. You acknowledge and agree that ReLend owns all right, title and interest, including all intellectual property rights, in and to the ReLend App, trade name, trademarks and trade secrets, and any content, data, images, software, technology, tools or business methods used by ReLend in connection with the ReLend App (collectively the “ReLend IP”).  All goodwill associated with the ReLend IP shall inure to the sole benefit of ReLend.
  2. You may access and use the ReLend IP generally available through the ReLend App solely in connection with your status as a User and for purposes of contracting for items and services offered through the ReLend App as authorized by these Terms.  You shall not remove or alter any notices of ownership on any ReLend IP.
  3. You shall not use or display the ReLend IP in any manner that states or implies that ReLend has endorsed or approved any product or service. 
  4. Except as expressly set forth in these Terms, you have no right, license or interest in or to any ReLend IP, and you shall not use, distribute, sublicense, transfer, copy, download, display, modify, translate, perform or create derivative works of the ReLend IP without the express written consent of ReLend. 
  5. You shall not translate, reverse engineer, decompile or disassemble the ReLend IP.
  6. As between you and ReLend, you shall retain all right, title and interest in and to any text, photos, images, videos, graphics, information or data uploaded, stored, displayed or exhibited on or in connection with your User account (the “User Materials”).  You hereby represent and warrant that you have all necessary ownership or license rights to the User Materials to allow for the use and license set forth herein.
  7. You hereby grant ReLend a non-exclusive, worldwide, transferable, irrevocable, perpetual and sub-licensable license to use, copy, distribute, display and reproduce all User Materials, in any and all media or formats in connection with ReLend’s rights and obligations under these Terms, including the promotion and marketing of the ReLend App.
  8. You hereby represent and warrant that the User Materials do not violate the privacy rights, publicity rights, copyrights, trademark rights, contract rights or any other rights of any third party, and are not unlawful, fraudulent, obscene or otherwise objectionable.
  9. ReLend reserves the right, in our sole discretion, to modify, review, reject, or remove any User Materials.  However, ReLend is under no obligation to monitor or modify the content of the ReLend App and we assume no responsibility for any inappropriate content that is posted or uploaded to the ReLend App.  

3. Disclaimer of Warranties by ReLend.  EXCEPT AS EXPRESSLY SET FORTH IN THESE TERMS, RELEND MAKES NO REPRESENTATION OR WARRANTY, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT.

ReLend does not warrant or guarantee that

(a) use of the ReLend App will be uninterrupted or error-free;

(b) any errors, omissions or miscommunications will be corrected, or

(c) any offer and/or transaction will be successful.

ReLend makes no representations or warranties, express or implied, regarding the ReLend App, including with respect to its uninterrupted or error-free operation, or the accuracy, adequacy, reliability, availability, timeliness, completeness, suitability or other characteristics of the information and materials contained on or presented therein. The ReLend App and all related services provided by ReLend are provided “As Is”, without any warranty of any kind, and on an “As Available” basis.

4. Representations and Warranties of User.  

  1. For as long as you are a User, you hereby represent and warrant to ReLend that:
    • You have the right, authority and capacity to accept and abide by these Terms;
    • You have read, understand, and agree to be bound by these Terms and the Privacy Policy;
    • You will respect the privacy, property, and data protection rights of other users and will not record (whether video or audio or otherwise) any interaction with or the provision of any service to another user or ReLend without the prior written consent of the other party;
    • You will fulfill the commitments you make to other users, communicate clearly and promptly through the chat tab, be present and/or available at the time you agree upon with your Lender, Service Provider or Renter as the case may be, and only use the third party payment service provider specified or approved by ReLend to make or receive payment for services provided or items rented through the ReLend App;
    • You will use your real name or business name on your profile; and
    • When using or accessing the ReLend App, you will act in accordance with all applicable local, state, national, or international law or custom and in good faith.
  1. If you are a Service Provider, you further hereby represent and warrant to ReLend that:
    • You are engaged in an independently established business of the same nature as the services performed for Renters through the ReLend App, and maintain an independent clientele;
    • You have the unrestricted right to work in the jurisdiction in which you will be performing Services;
    • If the Service is performed in a jurisdiction that requires you to have a business license or business tax registration, you have the required business license or business tax registration;
    • You have any and all insurance and licenses required to operate your business and provide your services;
    • You will use your real name or business name and an up-to-date photo on your profile;
    • You will honor your commitments to other users on the ReLend App, including by responding to invitations promptly; performing the service(s) as agreed upon with your Renter; and providing timely, high-quality services to your Renters; and
    • You will only offer and provide services for which you have the necessary skills and expertise, and you will provide those services safely and in accordance with all applicable laws.

5. Restrictions on Use of ReLend App.  

You shall not, and shall not direct or assist any third party to, do any of the following, at any time:

  1. circumvent, disable or otherwise interfere with any security related features of the ReLend App, or hack or interfere with the ReLend App, its servers or any connected network;
  2. misuse the ReLend App by introducing viruses, Trojans, worms, logic bombs or other material which would harm any part of the ReLend App or any user of the ReLend App;
  3. collect any data from the ReLend App other than in accordance with these Terms, including but not limited to, using a robot, spider, manual, meta tag, “hidden text,” agent, script and/or automatic processes or devices to data-mine, data-crawl, scrape, collect, mine, republish, redistribute, transmit, sell, license, download, manage or index the ReLend App, or the electronic addresses or personal information of others, in any manner;
  4. use any automated system, including but not limited to robots, spiders or offline readers to access the ReLend App in a manner that sends more request messages to the ReLend App than a human can reasonably produce in the same period of time;
  5. frame or use framing techniques to enclose the ReLend App or any portion thereof;
  6. give any false or misleading information, impersonate any person or permit any other person to use the ReLend App under your name or on your behalf unless such person is authorized by you and agrees to abide by these Terms;
  7. use the ReLend App after you have been suspended or banned from using it, whether by opening a separate user account or otherwise accessing the ReLend App;
  8. advocate, promote or engage in any illegal or unlawful conduct or conduct that causes theft, loss, damage or injury to any person or property;
  9. use the ReLend App for any unauthorized or illegal purpose, including but not limited to posting an item or performing a service in violation of local, state, national or international law;
  10. send any unsolicited marketing communications through the ReLend App, including soliciting for any other business, website or service, or otherwise contact users for employment, contracting or any purpose not related to function of the ReLend App;
  11. use the ReLend App to advertise or offer to sell any goods or services for any commercial purpose that is not relevant to the service being provided or the item being loaned;
  12. submit, post, upload or contribute any content that is illegal, profane, defamatory, obscene or unlawful, or that contains nudity or violence or is abusive, threatening, misleading, untrue or offensive;
  13. submit, post, upload or contribute any content that advocates, endorses, condones or promotes racism, bigotry, hatred or physical harm of any kind against any individual or group of individuals;
  14. submit, post, upload or contribute any content, or provide access to any content, that exploits persons or animals in an abusive, violent or sexual manner;
  15. submit, post, upload or contribute any content that you do not own or have the right to use or which otherwise infringes upon the copyright, trademark, right of publicity, right of privacy or other rights of ReLend or any third party;
  16. use, copy, display or disseminate any content in violation of any licensing terms specified by the owner;
  17. other than leaving legitimate reviews about services or items, submit or contribute any information or commentary about another person without that person’s permission;
  18. threaten, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety, or harass, stalk, threaten, intimidate, upset, embarrass, alarm or annoy any other person through the ReLend App (including but not limited to other users or ReLend employees);
  19. enter into any agreement to buy, sell, lend or rent any item other than through the ReLend App with any other user who you initially met through the ReLend App. Any violation of this restrictive provision shall constitute “Fee Avoidance,” and you will be immediately liable for double the fees avoided, or a $300 fine (whichever is greater) for each instance of Fee Avoidance;
  20. use the ReLend App to post or complete a service requiring a user to (i) purchase or obtain gift cards or money orders, (ii) travel into a different country during the performance of a service, (iii) provide ridesharing or other peer to peer transportation services, (iv) post ratings or reviews on any third party website in breach of such third party website’s terms of use, or (v) otherwise engage in activity that is illegal or deemed dangerous, harmful or otherwise inappropriate by ReLend in its sole discretion;
  21. post the same offer for service repeatedly (“spamming”);
  22. download any file posted by another user that you know, or reasonably should know, cannot be legally distributed through the ReLend App;
  23. imply or state that any statements you make (whether on or off the ReLend App) are endorsed by ReLend, without the prior written consent of ReLend;
  24. collect user names, email addresses, or other personal information of other users by electronic or other means;
  25. use the ReLend App or the services in violation of this Agreement;
  26. use the ReLend App in a manner that is false or misleading (directly or by omission or failure to update information), or for the purpose of accessing or otherwise obtaining ReLend’s trade secret information for public disclosure or other purposes;
  27. attempt to circumvent the payments system or service charge or any other fees in any way including but not limited to, making or processing payments outside of the ReLend App, providing inaccurate information on invoices, or otherwise invoicing in a fraudulent manner; and 
  28. use tools with the goal of masking your IP address (like the TOR network).

Your failure to strictly abide by the terms of this Section 5 will result in ReLend disabling your access to the ReLend App immediately and without prior notice to you. 

6. Assumption of Risk & Release. 

  1. You acknowledge and agree that renting, lending, or using items through the ReLend App involves inherent risks, including but not limited to the risk of property damage, personal injury, illness, or death. You further understand and agree that ReLend does not own, manufacture, inspect, maintain, store, repair, or guarantee any items offered for rent through the ReLend App, and ReLend makes no representations about the safety, quality, legality, or fitness for any particular purpose of any such items.
  2. By using the ReLend App, you voluntarily assume all risks associated with your interactions with other users and your use of any items obtained through the ReLend App, whether or not caused by the negligence of a Lender, Renter, or other third party.
  3. To the fullest extent permitted by law, you hereby release and forever discharge ReLend and its affiliates, officers, directors, employees, agents, and contractors from any and all claims, demands, causes of action, liabilities, damages, losses, costs, and expenses (including attorneys’ fees) arising out of or related to any injury, harm, damage, or loss to you, your property, or any third party in connection with any transaction, item, or interaction facilitated by the ReLend App.

7. Indemnification.  You hereby agree to indemnify and hold ReLend, its affiliates, and their respective members, officers, directors, agents, partners and employees, harmless from any loss, liability, damages, claim or demand (including court costs and reasonable attorneys’ fees, including in connection with enforcing this indemnity clause) made by any third party due to or arising out of your use of the ReLend App in violation of these Terms and/or arising from any breach of your representations and warranties set forth herein.

8. Governing Law and Venue.  These Terms and our relationship are governed by the laws of the State of Indiana, U.S.A. You hereby irrevocably consent to the exclusive jurisdiction and venue of federal and state courts in the State of Indiana in all disputes arising out of or relating to the use of the ReLend App and you hereby consent to, and waive all defenses of lack of personal jurisdiction and forum non conveniens with respect to, venue and jurisdiction in the federal and state courts of the State of Indiana.   Use of the ReLend App is unauthorized in any jurisdiction that does not give effect to these Terms, including this Section 7.

9. Termination of Relationship.

  1. If you do not agree to these Terms at any time, including any amendments made by ReLend, you must discontinue all use of the ReLend App and delete your User account.
  2. We may terminate your access to the ReLend App if you fail to abide by these Terms.  Such termination does not require prior notice to you.
  3. Upon termination of your access to the ReLend App, for whatever reason, ReLend will delete all of the content related to your User account. Please be sure to keep a copy of any information or content in your User account, as ReLend will not offer compensation for any losses that you might suffer as a result of the termination of your access to the ReLend App and deletion of your User account.
  4. The termination of your access to the ReLend App and/or the deletion of your User account will not affect any of your obligations to pay any amounts that are due to us, and payment shall be due immediately upon termination.

10. Electronic Communications and Notices; Electronic Signatures.  

  1. You acknowledge that ReLend will use the email address you provide as the primary method for communication. For contractual purposes, you hereby (a) consent to receive communications from ReLend in an electronic form and (b) agree that all terms and conditions, agreements, notices, disclosures, and other communications that ReLend provides to you electronically satisfy any legal requirement that such communications would satisfy if it were be in writing. The foregoing does not affect your statutory rights. Any notice required or permitted hereunder shall be provided in writing, and shall be deemed delivered when (a) delivered by electronic mail to the then-current e-mail address in your User account, or (b) regardless of whether or not actually received, when deposited in (i) the United States mail, postage prepaid, certified mail, return receipt requested, or (ii) a regional or national overnight courier service, addressed to the applicable party at the address set forth in your case, in your User account, and in ReLend’s case, to ReLend LLC, 63 Racquet Court, Greenwood, Indiana 46142.
  2. Your electronic signature is the legal equivalent of your manual signature and has the same legal effect, validity and enforceability as a paper-based signature.  Your use of a keypad, mouse or other device to select an item, button, icon or similar act/action, constitutes your signature as if actually signed by you in writing.  No certification authority or other third party verification is necessary to validate your electronic signature, and the lack of such certification or third party verification will not in any way affect the enforceability of your electronic signature.

11. Setting Up Your User Account.

  1. To access and use the ReLend App, you must register for a User account by providing your full legal name, phone number, a valid email address, and any other information indicated as required.  You must advise us as soon as possible as to any changes or updates to your User information.
  2. You are solely responsible for or maintaining the security of your User account and password. You agree to immediately notify ReLend, at support@re-lend.com, if you become aware of any unauthorized use of your password or User account or any other breach of security related to the ReLend App. ReLend cannot and will not be liable for any loss or damage from your failure to maintain the security of your User account and password. 
  3. You are solely responsible for all activity conducted through your User account, as well as your User Materials. This includes but is not limited to a regular review of the accuracy and condition of items and services offered through the ReLend App.

12. ReLend App General Features.

  1. The ReLend App allows Lenders to upload items for rent, and to communicate and enter into agreements with Renters of those items.
  2. The ReLend App allows Service Providers to upload services for rent, and to communicate and enter into agreements with Renters of those services.
  3. ReLend does not itself lend or borrow items, or provide services.ReLend does not monitor the quality of the items made available for rent by Lenders through the ReLend App. 
  4. ReLend does not assess the quality of services made available by Service Providers through the ReLend App.
  5. The ReLend App may contain profiles, email systems, chat messaging, reviews, or other communication facilities which are intended to allow registered users to communicate with each other. You may only use such community areas to send and receive messages and materials that are relevant and proper to the applicable forum. For the safety and integrity of the ReLend App, you should never share your personal contact information with other users.
  6. ReLend is not responsible for the performance or communications of registered users, nor does ReLend have control over the quality, timing, legality, failure to provide, or any other aspect whatsoever of services, Service Providers, Lenders, or Renters. ReLend has no control over the integrity, responsibility, competence, qualifications or any of the actions of any registered users. ReLend is not responsible for any reviews provided by registered users for Lenders or Service Providers.

13. Lending and Renting an Item.

  1. The Lender of the item is solely responsible for ensuring that such item conforms to any descriptions provided and is safe to use.  
  2. If you are a Lender, you hereby represent and warrant that you will comply with all applicable laws, rules and regulations with respect to the items that you upload for rent. This includes giving effect to a Renter’s rights under applicable consumer law and compensating any damage to the Renter or any other person caused by use of your items as advertised through the ReLend App.
  3. If you are a Renter, you will be responsible for any items you rent through the ReLend App. This includes compensating the Lender for any loss or damage to those items in the form of forfeiture of the security deposit for the relevant item.
  4. Each Renter will be solely responsible for any damage to Renter or third parties or property caused by Renter when using the rented items. 
  5. ReLend will not be responsible or liable to Renter or to any third party for any items rented through the ReLend App. ReLend will not be responsible or liable for any damages whatsoever that result from a Renter’s use of an item rented through the ReLend App.

14. Lending and Renting a Service.

  1. Renters are individuals and/or businesses seeking to obtain short-term services from Service Providers and are therefore Renters of Service Providers. Service Providers are individuals or businesses who perform Services for Renters. If you agree on the terms of a Service with another user, you and the other user form an agreement between the two of you.
  2. The Service Provider is solely responsible for ensuring that its service conforms to any descriptions provided and is safe to use.
  3. If you are a Service Provider, you hereby represent and warrant that you will comply with all applicable laws, rules and regulations with respect to the services that you offer through the ReLend App.
  4. Service Providers are independent contractors. Service Providers are not agents or employees of ReLend. 
  5. You acknowledge that ReLend does not supervise or monitor any Service Provider’s work in any way.  ReLend will not be responsible or liable for any damages whatsoever that result from a Renter’s acquisition of services through the ReLend App.

15. Lender Specific Terms.

  1. This section applies to you if you are a Lender of items.
  2. You shall not offer to lend through the ReLend App any firearms, weapons, pornography, animals or any items that are illegal to offer for rent. We may remove any items uploaded for rent from the ReLend App if we believe such items are illegal or damaging to our reputation, as determined in our sole discretion.
  3. You are responsible for ensuring that:
    • you have all necessary rights to lend out any items you upload on the ReLend App, and that the Renter’s use of those items will not infringe any third party’s rights;
    • any descriptions of the items you upload for rent through the ReLend App are accurate and include all information relevant to the use of the item, including: (i) notice of any defects, (ii) restrictions that may apply to the use of the item; and (iii) any instructions that may reasonably be required to safely use the item;
    • the items you upload on the ReLend App: (i) conform in all material respects to any pictures or descriptions that you post to the ReLend App; (ii) are safe to use in accordance with any reasonable instructions that you provide to the Renter; (iii) are fit for any purpose for which such items would typically be used; and (iv) can be legally offered for rent; and
    • any rental item is only handed over to the Renter after the transaction is approved by the ReLend process. 
  4. If you offer storage space for rent, you must ensure that the space is safely and legally accessible, secure from leaks and/or excessive heat or cold. You will be responsible for any damage to any of the Renter’s items that are stored in your storage area.
  5. You will be solely responsible for any damage the Renter or any other person may suffer as a result of any defect in the item they have rented from you.
  6. You are free to agree to any other terms on which you lend an item to a Renter, including the price you wish to charge to the Renter for renting your item for the relevant renting period (the “Renting Price”). 
  7. When you upload items to lend on the ReLend App, you must ensure that you assign a reasonable value (Maximum = $2,500) to your item. If opted into insurance, a security deposit (50%) will be calculated based on that value.  If opted into insurance, this value will be the maximum amount that you may be reimbursed in the case of damages.
  8. After agreeing to the terms on which you will lend an item to a Renter, you may not amend those terms (including the price) unless you have a valid reason for doing so and the Renter agrees to the amended terms.

16. Service Provider Specific Terms.

  1. Service Providers will be subject to a review process before they can upload a service on the ReLend App, which may include identity verification and criminal background checks, using third party services as appropriate. ReLend does not assume any responsibility or liability for the accuracy or reliability of background check information. ReLend will not be responsible or liable for any false or misleading statements made by Service Provider on the ReLend App.
  2. Service Providers are solely responsible for identifying and obtaining any required licenses, permits or registrations before offering services and contracting to provide services. Penalties may include fines or law enforcement action, as appropriate. 
  3. ReLend does not monitor or supervise a Service Provider’s work or performance of services. Renters must determine for themselves whether a Service Provider has the skills and qualifications necessary to perform the specific service that has been rented. 
  4. Renters should discuss with their Service Provider any specific hazards or issues in the location of the service to be provided that may impact the performance of the service before finalizing the transaction using the chat feature within the ReLend app.

17. Renter Specific Terms.

  1. This section applies to you if you are a Renter of items or services.
  2. When you rent an item from a Lender, the Lender grants you a limited right to use that item for the relevant renting period. This right is personal to you and you are not allowed to transfer or assign this right to any other person.
  3. When you rent an item through the ReLend App, you are solely responsible for ensuring that:
    • you are legally allowed to use any item that you rent through the ReLend App;
    • you comply with all laws and regulations when using the item;
    • you comply with any reasonable directions provided by the Lender in order to use the item safely;
    • you return the item in the same condition as it was in when you received it from the Lender, with the exception of normal wear and tear.
  4. If you rent a storage space through the ReLend App, you must ensure that the items you store are not flammable, dangerous or hazardous to people or animals, and do not exceed $2,500 in value. You will be solely responsible for any damage caused to the storage space, the Lender or any other person or property resulting from your use of any storage space you rent through the ReLend App.
  5. You are free to agree with the Lender how you will return any items you have rented; however, you must ensure that you return any rented items to the Lender before your renting period ends.
  6. If you fail to return an item by the agreed deadline, you must contact the Lender and/or ReLend to notify them as soon as you are aware you are going to miss the deadline. You will also need to book and pay for the extended time immediately. The Lender may not be able to accommodate the extension, in which case it is your responsibility to get the item(s) back to the Lender within a timeframe provided by the Lender.
  7. If you miss the agreed deadline for return and are unresponsive with the Lender or ReLend, or we have reason to believe you have caused damage to the item, you agree that ReLend can transfer the full security deposit amount to the Lender. The security deposit will not be refunded if the item is damaged, lost, or stolen.
  8. You will be solely responsible for any damage to or loss of the items you have rented. 

18. Contract Between Service Providers and Renters.

  1. You acknowledge and agree that a legally binding contract with another registered user is formed when you and that user agree on the terms for providing a service. The terms of the service include the terms set forth in this section, the engagement terms proposed and accepted on the ReLend App, and any other contractual terms accepted by both the Service Provider and the Renter, to the extent such terms do not conflict with these Terms. The terms of service between the Service Provider and the Renter must not expand ReLend’s obligations or restrict ReLend’s rights under this Agreement. 
  2. ReLend is not a party to any service contract and no provision of service shall ever create an employment, agency or other relationship between ReLend and the Service Provider, nor will it create an employment relationship between the Renter and the Service Provider. Users do not have the authority to enter into any kind of contracts on behalf of ReLend.
  3. Service Providers may engage assistants, helpers, subcontractors or other personnel (collectively known as “Helpers”). For safety reasons, all Helpers must register an account through the ReLend App. A Service Provider’s failure to comply with this provision shall be a violation of these Terms and may lead to suspension from the ReLend App. 
  4. The Service Provider assumes full responsibility for the acts and omissions of a Helper. The Service Provider is fully responsible for the lawful payment of all compensation, benefits, and expenses of his or her Helpers, if any, and for all required and applicable tax withholdings as to such Helpers. Renters are responsible for confirming with their Service Provider that any Helpers are registered on the ReLend App.
  5. Renters determine for themselves whether they will be present or not when a service is performed. Renters agree that if someone other than them books the service on their behalf or is present instead of them when the service is performed, then they are appointing that person as their Agent and the Service Provider may take and follow direction from the Renter’s Agent as if such direction was given from the Renter him- or herself. 
  6. If you are an Agent and are accessing the ReLend App on behalf of a Renter, then you are representing that you have the authority to act as their agent and you are binding that person as the principal to all provisions of these Terms. Renter’s Agents may authorize any applicable waiver of the Renter’s direction, or instruction of the Service Provider’s work or performance of the service on the Renter’s behalf. The Renter agrees that such direction and/or waiver is valid against Renter and Renter’s Agent, and the Renter is responsible and liable for all direction and/or waiver as if made by the Renter him- or herself. The Renter hereby agrees to assume full and sole responsibility for the acts and omissions of Renter’s Agents. 
  7. The Renter must pay the Service Provider(s) in full for all services via Stripe, or as otherwise indicated on the ReLend App, at the rates agreed to by the parties. Each registered user agrees to comply with these Terms during the process of renting or providing a service.Service Providers provide their own tools and supplies to perform their services; ReLend does not provide anything besides the connection between Renters and Service Providers. Service Providers are expected to fulfill their contractual obligations to a Renter if they have agreed to carry out a service. Service Providers set their own rates for services performed on the ReLend App.
  8. Service Providers acknowledge that they are responsible for exercising their own business judgment in entering into transactions to provide services. Service Providers also acknowledge that there is a chance for profit or loss.

19. Fees and Payment.

  1. If you are a Lender or Service Provider, ReLend will collect a fee from the Renter on your behalf (the “Renting Fee”). Unless ReLend is unable to obtain payment from the Renter, such as where a payment method is declined or our payment services provider determines that there is a risk of fraud, we will transfer you 85% of the Renting Fee within 24 hours after the end date of the rental. The remaining 15% represents ReLend’s revenue.
  2. If you are a Lender of an Item and wish to opt into insurance, we will transfer 75% of the Renting Fee to you instead of 85%. Of the 25% remaining amount, 15% represents ReLend’s revenue and 10% will be used to build up our pool of funds from which we pay out Lenders who opt into insurance. In other words, the additional 10% represents your cost of being fully insured in case your item is broken, lost or stolen. If you do not opt into insurance, you will not be fully reimbursed if the Renter damages or loses your item. See Section 19 for more information about ReLend’s insurance program for items.
  3. If you are a Renter of an item, once you have agreed to rent an item from the Lender, we will charge you the full Renting Fee and security deposit on the Lender’s behalf. The security deposit is equal to 50% of the item value decided by the Lender. You will get this security deposit amount back if you return the item to the Lender on time and with no damages to the item.
  4. If we are unsuccessful in charging the Renting Fee, security deposit, the service fee (3% + $0.30) or any other amount to your credit or debit card, and have not received payment within 7 days after informing you, we may suspend or temporarily disable all or part of your access to the ReLend App (without any responsibility to you), and we will never be under any obligation to provide access to any part of the ReLend App while the outstanding amount remains unpaid. This does not affect any other rights and remedies available to us or the Lender. 
  5. If you chargeback a payment you were obligated to pay by these Terms or a service contract, your User account will be immediately suspended until the payment is re-paid, or the chargeback is canceled.
  6. All payments must be made via Stripe. 
  7. ReLend is not responsible for compensating the Service Provider or Lender for the Renter’s failure to pay for services or item rentals.

20. Lender’s Insurance for Items.

  1. This Section 19 applies only to items and not services, as ReLend does not offer any kind of insurance or protection policy whatsoever for services.
  2. If a Lender opts into insurance by checking the box when uploading an item, then the Lender will be fully reimbursed in the event that a Renter damages, loses, or steals such item during the renting period. 50% of the item value will be reimbursed by the Renter’s security deposit, and the remaining 50% will be paid by ReLend through its insurance program. 
  3. If a Lender opts into insurance, then such Lender will earn 75% of the Renting Price (instead of 90%). 
  4. If a Lender does not opt into insurance, then such Lender will not be fully reimbursed whatsoever in the event that a Renter damages, loses, or steals the item during the renting period. The item is being lent at the Lender’s own risk when the Lender opts out of ReLend’s insurance.
  5. If a Lender does not opt into insurance, then such Lender will earn 90% of the Renting Price.
  6. The following scenario table breaks down when and how damages will be paid out:
Item returned on time without damages (scratches and normal wear & tear do not constitute damages)Item lost or damaged
Insurance– Lender will earn 75% of the Renting Fee (Renting Fee = days * daily rate). 
– Renter gets back the security deposit (50% of item’s value decided by Lender when uploading the item)		– Lender will be 100% reimbursed based on the value they set on the item.
– The Renter’s security deposit is transferred to the Lender and the remaining 50% will be paid by ReLend
– Lender will still earn 75% of the Renting Fee
No Insurance– Lender will earn 90% of the Renting Fee. 
– Renter gets back the security deposit		– Lender will not be fully reimbursed.  
– Lender will earn 90% of the Renting Fee. 

21. Resolution of Disputes Between Lenders and Renters.

  1. ReLend encourages registered users to resolve any disputes directly. 
  2. If a Renter loses or damages an item, then the security deposit for that item will be paid to the Lender and the Renter will not get the security deposit back.
  3. If you are a Lender, we may ask you to provide proof of purchase, photos of any damage caused to an item, or any other evidence to support a claim for reimbursement. When you claim that a Renter has damaged an item beyond normal wear and tear, we may also ask you to provide photos of your item taken before it was provided to a Renter, to support your claim that any damage was caused by the Renter (and was not present at the start of the renting period). Renters will always be required to send a photo in the chat when the item is exchanged. This is so that we can know if and when an item was damaged. 
  4. In the event that a Renter and a Lender are unable to resolve a dispute between them directly, they can ask ReLend to mediate the dispute. If ReLend does mediate a dispute, we may charge a fee of up to 30% of any amounts that we determine are payable by the Renter to compensate the Lender/for any loss or damage to the item. We will charge this amount to the Renter in addition to any amounts the Renter is required to pay to the Lender (known as the “Settlement Fee”). Before ReLend mediates the dispute, both parties must agree to accept ReLend’s conclusion and pay any amount which ReLend determines. 
  5. If you owe ReLend or another registered user money under these Terms, you agree to pay the sum immediately and not more than 48 hours from it being requested. In the event that you do not pay the owed money within this timeframe, ReLend will charge this amount to your Stripe account or card. By agreeing to these Terms you are agreeing to allow us to charge this amount and you are agreeing to waive your right to chargeback this transaction with your bank.
  6. If you have a dispute relating to the ReLend App, please contact us at support@re-lend.com and attempt to resolve the dispute with us informally.

22. Changes to ReLend App.

  1. ReLend is constantly updating and improving the ReLend App. We may update, reset, stop offering and/or supporting any portion or feature of the ReLend App, at our sole discretion.
  2. If we discontinue any portion or feature of the ReLend App that will significantly affect your use of the ReLend App, as determined in our sole discretion, we may provide you with advance notice of the modification.  Any such modification to the ReLend App could involve your information being deleted or reset.  ReLend shall have no liability for deleted or lost account information.

23. Apple Store Provisions.

  1. This section applies where the ReLend App has been downloaded from the Apple App Store. You acknowledge and agree that these Terms are solely between you and ReLend, not Apple, Inc. (“Apple”) and that Apple has no responsibility for the ReLend App or content thereof. Your use of the ReLend App must comply with the App Store Terms and Conditions.
  2. You acknowledge that Apple has no obligation whatsoever to furnish any maintenance and support services with respect to the ReLend App. Apple will have no warranty obligation whatsoever with respect to the ReLend App, and any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty will be solely governed by these Terms and Conditions and any law applicable to ReLend as the provider of the ReLend App.
  3. You acknowledge that Apple is not responsible for addressing any claims of you or any third party relating to the ReLend App or your possession and/or use of the ReLend App, including, but not limited to: (i) product liability claims; (ii) any claim that the ReLend App fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection or similar legislation; and all such claims are governed solely by these Terms and any law applicable to ReLend as provider of the software.
  4. You acknowledge that, in the event of any third party claim that the ReLend App or your possession and use of the ReLend App infringes that third party’s intellectual property rights, ReLend, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim to the extent required by these Terms.
  5. You represent and warrant that (i) you are not located in a country that is subject to U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) you are not listed on any U.S. Government list of prohibited or restricted parties.
  6. You and ReLend acknowledge and agree that Apple, and Apple’s subsidiaries, are third-party beneficiaries of these Terms as it relates to your license of the ReLend App, and that, upon your acceptance of these Terms, Apple will have the right to enforce these Terms as it relates to your license of the ReLend App against you as any third-party beneficiaries.

24. Google Play Store Provisions.

  1. The following applies if you acquired the ReLend App from the Google Play Store (“Google-Sourced Software”).
  2. You acknowledge that:
    • these Terms are between you and ReLend only, and not with Google, Inc. (“Google”);
    • your use of Google-Sourced Software must comply with Google’s then-current Google Play Store Terms and Conditions;
    •  Google is only a provider of the Google Play Store where you obtained the Google-Sourced Software; 
    • ReLend, and not Google, is solely responsible for its Google-Sourced Software; 
    • Google has no obligation or liability to you with respect to Google-Sourced Software or these Terms; and 
    • you acknowledge and agree that Google is a third-party beneficiary to these Terms as it relates to ReLend’s Google-Sourced Software.

25. Reporting Copyright Infringement.  

If you believe your proprietary work has been copied and/or posted on the ReLend App in a way that constitutes copyright infringement, please provide us with the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; 
  • a description of the copyrighted work that you claim has been infringed;
  • a description of where the material that you claim is infringing is located on the ReLend App;
  • your address, telephone number, and email address; 
  • a written statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and
  • a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or are authorized to act on the copyright owner’s behalf. 

26. Contact, Feedback and Complaints.

  1. If you need to contact us, please email us at support@re-lend.com.
  2. We value hearing from our users, and are interested in learning how we can improve the ReLend App. When providing feedback, you are agreeing to give up any rights you have in your feedback so that we can use it without any restriction and without any payment to you.

27. Miscellaneous.

  1. These Terms constitute the entire understanding between the parties, and supersedes all prior or contemporaneous oral or written agreements concerning the ReLend App. No part of these Terms may be amended or modified except by mutual written agreement of the parties.
  2. The section headings of these Terms are for purposes of reference only and shall not in any way limit or affect the meaning or interpretation of any of the terms hereof. References to a section include references to all subsections of that section.
  3. If any provision of these Terms should be held to be invalid or unenforceable the validity and enforceability of the remaining provisions of these Terms shall not be affected and the parties shall negotiate an equitable adjustment in the provisions in order to affect, to the maximum extent permitted by law, the purpose of these Terms.
  4. One or more waivers of any covenant, term or condition of these Terms by either party shall not be construed as a waiver of a subsequent breach of the same covenant, term or condition.The prevailing party in any action to enforce any provision of these Terms shall be entitled to reimbursement from the defeated party of all reasonable attorneys’ fees and costs incurred in such enforcement action.
  5. You may not assign or transfer any of your rights, or delegate any of your obligations, under these Terms without ReLend’s prior written consent, and any attempt to do so shall be void and unenforceable.
  6. These Terms shall be binding upon and inure to the benefit of, the parties and their respective permitted successors and assigns. There are no third party beneficiaries to these Terms.

Scroll to Top